Policy

Breast Cancer collection

• At 9pm on 21/10/2021 we will open our breast cancer collection pieces up for pre-order

• The stock will be with us around 7 working days from this date and then shipped out to customers first class as soon as they arrive

• Orders that contain both in stock and pre-order pieces will be held until the pre-order arrives and shipped together as one postage fee will have been paid

•  You will receive a email with your tracking number as soon as we have posted your items to you with Royal Mail and they will arrive within 1-3 working days of that email

• If there is any delay I will notify you by email and keep you update

Best seller restock (Pre-order)

• Pre-order open from 24th September - 1st October

• Orders will be shipped to you within 14 working days from the 1st October

• Orders which contain in stock and pre-order items will be held and shipped together once the pre-order items arrive in stock as one postage fee will have been paid, if you would like your in stock items ASAP please make two orders

• Tracking numbers will be updated once orders are shipped and the Royal Mail timescale you have chosen at checkout will then apply, see the shipping page for more details

• If there is any delay I will notify you by email and keep you update

Surprise bags 

• Goods are unknown to buyer

• Discounted pieces

• No refund or exchange 

S A L E 

• No exchange or refund on S A L E items 

Royal Mail Delays

• Royal Mail are currently facing delays with both 1st and 2nd class signed for services.

• Once provided with a tracking number by email your parcel is travelling through the Royal Mail system.

• Please allow 14 working days from receiving your tracking number to receive your parcel before raising a query with us. 

• We sincerely apologise for the delays and will do our upmost best to help with all information available to us at any time.

Processing Time

• Orders will be dispatched within 2-3 working days. 

• This is the time it takes to package and ship your order. The shipping method selected when you check out will also have a timescale which will be added to our 2-3 working day processing time.

• Please see the description of the product to ensure dispatch time as some items will need to be ordered in before being dispatched and therefore have an additional wait time. 

• Please account for bank holidays and non-working days. 

Shipping Time
*Please visit out shipping page for available options*

Cancel Order

• If you wish to cancel your order please contact us within 24 hours of placing your order. 

• If your item has already been dispatched you will need to return the parcel without opening and we can consider a refund.

Returns/Exchanges

• Any items being returned or exchanged must be in their original condition (unless faulty). This includes resizable rings not being noticeably misshaped.
• Personalised or custom items can't be returned or exchanged unless faulty.

• Earrings and hair accessories can not be returned for hygiene reasons.

• Please bear in mind earring diameter and length before purchasing to make sure they are suitable for your piercings as we can not return unless faulty.
• Buyers are responsible for return shipping costs. 

• Returns are discretional so please contact us before sending back your item.

• Refunds will not include postage costs as this will have already been accounted for to ship out originally.

• Please allow up to 5-7 business days for a refund to hit your account before contacting us.

Faulty 

• Our pieces are delicate and can sometimes be faulty, if this happens please get in touch by Instagram or email with a description and images of the faulty item. 

• You must contact us within 7 days of your delivery date.

• Once the faulty item has been returned to us we can send a new piece, offer an exchange or refund you.

• Unfortunately we will not cover return shipping costs.

Gift Vouchers

• Gift vouchers are non-refundable 

• The full amount you check out with on your original order will be the amount of credit you get for a future order. You will only be able to use one voucher per future order.

• I will email you your unique code which will discount your future order by e-mail, please ensure you double check you have entered the correct email address. 

• Gift vouchers do not have an expiry date. 

Contact Details

Any queries please email dorathyandj@gmail.com