• Orders will be dispatched within 2-3 working days.
• Please see the description of the product to ensure dispatch time as some items will need to be ordered in before being dispatched and therefore have an additional wait time.
• Please account for bank holidays and non-working days.
*Please visit out shipping page for available options*
• If you wish to cancel your order please contact us within 24 hours of placing your order.
• If your item has already been dispatched you will need to return the parcel without opening and we can consider a refund.
• If you have any issues with your jewellery or accessories please contact us within 7 days of your order and we can consider exchange or refunds.
• Personalised or custom items can't be returned or exchanged unless faulty.
• Earrings and hair accessories can not be returned for hygiene reasons.
• Buyers are responsible for return shipping costs.
• Please allow up to 7 business days for a refund to hit your account before contacting us.
• Gift vouchers are non-refundable
• The full amount you check out with on your original order will be the amount of credit you get for a future order. You will only be able to use one voucher per future order.
• I will email you your unique code which will discount your future order by e-mail, please ensure you double check you have entered the correct email address.
• Gift vouchers do not have an expiry date.
Any queries please email firstname.lastname@example.org